MES Paint & Detail Supplies FAQs
Can I cancel an order once it has been placed?
Do I have to pay sales tax?
What If My Business Is Tax-Exempt?
How do I check the status of my web order?
What if I forget my password?
What payment methods do you accept?
How can I return an item?
How do I exchange one product for another?
What if I receive a damaged package?
How do I use the "Wish List" feature?
What if I forget my password?
What if I forgot the email address I used?
(Q) Can I cancel an order once it has been placed?
(A) You can use our website to cancel a submitted order, and you may call Customer Solutions at 909-879-0086 between 8:30 AM - 4 PM Pacific Time, Monday through Friday and Saturday 8:30 AM - 2:00 PM Pacific Time. Have your Order Number ready to expedite your request. You can also e-mail your request to Customer Solutions at firstname.lastname@example.org include your Order Number and daytime telephone number. Please note that we will make every attempt to cancel an order upon your request. We are committed to shipping orders as quickly as possible, so it is often too late to stop an order once it has been submitted.”
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Mississippi, Minnesota, Nebraska, New Mexico, New York, North Carolina, North Dakota, New Jersey, Nevada, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, Virginia, West Virginia, Wisconsin, Wyoming.
We do not currently charge sales tax on orders shipping to Delaware, Montana, Missouri, New Hampshire, Oregon, or Washington DC.
(Q) What If My Business Is Tax-Exempt?
(A) If you are ordering for a tax exempt organization, please send a copy of your tax exempt certificate to email@example.com prior to placing your order. Processing your certificate may take up to 2 business days. We are unable to remove or refund previously charged tax.
We are unable to take tax exempt orders on the website as. Currently, orders for tax exempt organizations must be placed via telephone at 909-879-0086.
(Q) How do I check the status of my web order?
(A) Click the green "My Account" button near the upper right hand corner of the page. Then, on the next page, simply enter your email address and password and click on the green "login" button.
• Visa (credit or debit)
• MasterCard (credit or debit)
• American Express (U.S. or international)
• C.O.D. orders.
Exchanges & Returns
(Q) What if I receive a damaged package?
(A) Please call our Customer Service Department at 909-879-0086 as soon as possible after receipt of the damaged package. Monday through Friday 8:30 AM to 4:30 PM Pacific Time, Saturday and Sunday 8:30 AM to 2:00 PM Pacific Time
My Account Information
(Q) How do I use the "Wish List" feature?
(A) Use a Wish List to create and maintain a list of the items you'd like to receive, and then email it to your friends and family. On each product page, you have the option to "Add to Wishlist" (see link near red "Buy Now" button). Clicking on that link automatically adds that item to your Wish List (you'll be asked to login if you're not already logged in). To view your Wish List, click the green "My Account" button near the upper right hand corner of the page. Log-in (if you haven't yet) and then click on "My Wish List" in the "Account Dashboard" on the left side of the page.
(Q) What if I forget my password?
(A) Please enter your email address on the "My Account" page and click on the blue "Forgot your Password?" link.
(Q) What if I forgot the email address I used?
(A) If you've forgotten which email address you registered with, or if you receive an error message that says, "Your email address was not found in our database," please email us at firstname.lastname@example.org. Be sure to include any error message you are seeing, as well as your email address and Order Number, if applicable. Please note: If you've registered to receive our weekly emails, but are getting the "Your email address is not in our database" error, you will need to register as a "New Customer"to place an order.